Effective Date: 01 Sep, 2025

ShunyaEka Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or use our IT services including web development, mobile app development, cloud solutions, AI/ML services, and consulting.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

When you contact us, request a quote, fill out a form, or engage our services, we may collect:

• Full name
• Company name
• Email address
• Phone number
• Project details
• Business and technical requirements
• Billing and payment-related details
• Any documents, files, or data you provide for project execution

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device details
• Pages visited and time spent
• Referring URLs
• Location (approximate)

This helps us understand visitor behavior and improve our website and services.

c. Client Project Data

While providing IT services, we may process:

• Website data
• Application data
• Customer databases
• Content, files, or business information

We treat all client data as confidential and process it only for the purpose of delivering our services.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Communicate with you regarding inquiries, proposals, and projects
• Deliver technical support
• Process payments and invoices
• Improve our website and offerings
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data.

3. Legal Basis for Processing

We process your data based on:

• Your consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations

4. Data Sharing & Disclosure

We may share information only when necessary:

• With internal team members for project execution
• With trusted service providers such as hosting, cloud, analytics, payment, or communication partners
• To comply with legal, regulatory, or government requests
• To protect our legal rights and prevent misuse or fraud

All partners are required to maintain confidentiality and data security.

5. Data Security

We implement strong security measures including:

• Secure servers and encrypted connections
• Restricted employee access
• Firewalls and malware protection
• Secure project storage

However, no online transmission is 100% secure. While we strive to protect your data, absolute security cannot be guaranteed.

6. Data Retention

We retain personal and business information only as long as:

• Required to provide services
• Required by law
• Needed for accounting, tax, or legal compliance

When data is no longer needed, it is securely deleted or anonymized.

7. Cookies & Tracking Technologies

We may use cookies to:

• Improve website functionality
• Understand visitor behavior
• Improve marketing performance

You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing information.

9. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to certain types of data processing

To exercise these rights, contact us at info@shunyaeka.com
.

10. International Data Transfers

Your information may be stored or processed on servers located outside your country. By using our services, you consent to this transfer.

11. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect data from children under 13.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

ShunyaEka Solutions
Email: info@shunyaeka.com
Phone: +91 8100056226